Contact us by phone, email, or using the contact form and we will confirm with you:

Once you’ve confirmed your requirements, our innovative design team will provide you with the sample artwork of your order.

You will generally receive an email within 24-48 hours, showing logo position, colour breakdowns, and any special requirements.

Once you have approved the artwork by email, we can commence work on it.

For this, we require ALL the logos together in high res format. This is very important as we can only reproduce what you supply us. By sending all the information together you will avoid additional charges.

Once we have completed your artwork as requested, we provide any three changes at no cost. All further changes to the artwork will be charged per change.

Once approved, we will forward you an invoice. This generally requires payment in full to commence production*.

At this point, is extremely important to check all spelling and logos to avoid the risk of additional charges for corrections later!

*NOTE: Payment by bank transfer or cheque is acceptable. Please use your club name as reference on bank transfers. If payment is split 50/50, the balance must be paid after digital approval and prior to shipping (see below).

Digital approval

This is an important extra safety net for you to avoid mistakes and extra charges:

• We produce 1pc of your order including embroideries, screens or sublimation
• We send you digitals with all the items positioned as ordered
• If there is a spelling or layout error from the approved artwork we will redo it to your satisfaction
• Any substantial changes to the design – e.g., repositioning logos, changing colours etc. will incur a $75 fee
• Note that total production time will be slowed if there is a delay in sending your approval to us

Please ensure that we have an evening email address plus a contact phone number for you, as this will help to avoid any delays in going to print.

Once payment has been received and you have confirmed digital approval, it’s all systems ‘go’ and your job will be queued and completed.

Shipping

Shipping is always on evenings, six days per week…and transit times Australia-wide are 2-4 days maximum.

As soon as your gear has been picked up by courier, we will email you with the tracking number, website, and expected delivery dates.

Please be aware that the address you provide MUST have someone available to sign for delivery.

NOTE: At all stages of production you will be kept fully updated via phone and/or email about the status of your order.